How do I create a custom pledge at the $1 "There's an ultimate straw for everyone" level?
If you’d like to customize a pledge at the $1 tier or add more straws to another reward, you can adjust the Pledge Amount to reflect the sum total of the pledge tier and the additional items / other reward tiers you want.
When you click the green “Back This Project” or “Manage Your Pledge” button (https://www.kickstarter.com/projects/productofgir/gir-straws/pledge/edit), it’ll show a variety of pledge tiers to choose from. Click any one of those, and you’re set to receive the items listed in that pledge. Alternately, you can select the $1 tier to start from scratch and customize a reward with any straw sets you want.
Available items and prices are listed at https://gir.co/calc. Here’s how it works:
- At gir.co/calc, add the items and quantities you’d like to include in your pledge.
- Copy the calculated pledge total and come back to the Kickstarter page.
- Click the Back this Project or Manage Your Pledge button.
- If you’re creating a custom reward, set your pledge total to the calculated pledge amount. If you’re building on an existing reward, just add your extra item total to that pledge amount.
- That’s it! Thanks for supporting the campaign!
When you adjust your pledge, the pledge tier and its description won’t change - just the dollar amount. You don’t need to (and can’t, actually) note which items or colors you want at this stage. But don’t worry: we have a system all set up to take care of it. Item and color selections will be sorted out in a survey after the campaign; more on that below!
Last updated: October 08, 2019 09:20
Can you tell me more about the pledge calculator that's at gir.co/calc?
We’ve created a pledge calculator at https://gir.co/calc that’s designed to help out with the add-on math for anyone who wants to customize their pledge with additional Ultimate Straws styles/packages. If you’d like to add items to your pledge, click “Manage Your Pledge” on the campaign page and manually update your pledge amount to the new total. Item and color selections will be sorted out in a survey after the campaign; it’s just the math for the pledge amount that you set up front.
After the campaign, we’ll send a survey that will allow you to select the items and colors to which you want to allocate those dollars.
Last updated: October 08, 2019 09:05
I’m trying to select multiple rewards, but I’m unable to. What gives?
The Kickstarter platform won’t allow you to literally select multiple rewards per se, but you CAN combine the dollar amounts of any rewards or products from the add-ons menu at https://gir.co/calc. You’ll leave your reward selection at the singular “base pledge” and once the campaign is over we’ll send out a survey inviting you to allocate the additional funds to the desired items.
Last updated: October 08, 2019 09:05
When do I select colors and tell you where to ship everything?
We’ll be sending a survey shortly after the campaign ends. As part of the survey, you’ll confirm any add-on selections, choose colors for all of your awesome new straw packs, and provide a shipping address so we can deliver the goods.
Last updated: October 08, 2019 09:05
Are these products dishwasher safe?
Absolutely yes! Everything we make is dishwasher safe and designed to last. You can dishwash your straw set daily, if you’d like.
Last updated: October 08, 2019 09:05
Can you create a new reward level with X+Y+Z?
We’re passing the torch to you! Choose the “Pledge $1 or more - Custom Pledge” tier (it’s at the very top of the rewards list) and set the dollar amount to reflect any item/reward combo you want. Prices and styles/packages are listed at at https://gir.co/calc.
Last updated: October 08, 2019 09:05
How do you calculate shipping fees? What are the charges for international shipping? How are you setting shipping costs for the Custom Pledge tier?
We pass on shipping costs subsidized where possible, and elsewhere without any markup at all (as a principle, we never make money on shipping.) International shipping costs have been pre-calculated for the $20+ reward tiers using the aggregated weights and sizes of the reward items at the best rates we can achieve. We did the same for the Custom Pledge tier assuming a 1lb package, which is our historical average package weight for smallish Kickstarter shipments (like these straws will be). Please note that if you add a significant number of items to your reward, or if you’re creating a Custom Pledge at the $1 tier and your products don’t add up to more than $20, there may be a modest incremental shipping cost. We’ll eat it as much as we can, and reach out directly to you if the cost of shipping your package is more than $10 over what we’ve budgeted for.
Last updated: October 08, 2019 09:05
If I want add-ons, do I have to pledge the full amount now, or can I wait until the post-campaign survey is launched to add on additional items?
Either way—whatever is easiest for you! Add now by combining existing pledge tier amounts or using the calculator at https://GIR.co/calc to set a pledge total, or do it later if you don’t mind two different transactions. Regardless, the item and color selections etc. will happen in the post-campaign survey, so you don’t have to worry about that part quite yet.
Last updated: October 08, 2019 09:05
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.